Raleigh’s premium managed IT support and solutions provider bringing world-class virtualization, cloud, hyperconverged, and EUC solutions to growing businesses.

IT Services

Firefall Technology Solutions

The SMB space continues to remain a vastly overlooked market by major consultancy shops, channel partners, and OEMs because it can be resource intensive, and budgets are usually fractional to corporate accounts.Most, if not all small to medium sized businesses lack the technology skill sets to plan, grow, implement, and manage their journey to cloud computing. Those that do not embrace the journey will be left behind by competitors that realize the myriad business benefits cloud and hyper-converged computing offers.

Firefall focuses on this under-serviced space by bringing 25+ years of IT leadership, architectural, implementation, and solutions management experience to help these businesses embark on their cloud journey successfully.

We offer:

  • IT estate analysis and planning for transition to cloud & hyperconverged infrastructure
  • HW, SW, and tooling necessary for build-out from the leading cloud & hyper-converged vendors including Dell EMC, Nutanix, VMware, Microsoft, AWS, Red Hat, IBM, VCE, and HP. We avoid vendor lock in and instead focus on solutions that best fit customer needs
  • EUC & VDI solutions based upon Citrix, VMware, & Nvidia product stacks
  • Implementation and build-out services
  • Day 2 turn up & integration
  • Workload migration from legacy to cloud & hyper-converged environments
  • Ongoing environment management and monitoring
  • Training, mentoring, and knowledge transfer to existing staff
  • Performance SLA & remediation
  • Self-service implementation, charge back, & configuration control for full DevOps & IaaS capabilities

Additionally, we focus on remote access tools, network and application performance, including HA/DR design, implementation and testing, an area often lacking in many smaller IT environments.

We have extensive experience in the medical & legal vertical markets as well.

We have a residential practice as well deisgned to specifically address the unique IT support, service, and solution needs of residential clients.

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